IT Helpdesk Positions Available
Saturday, August 14th, 2010Position Title : IT Help Desk Technician
Number of Positions: 3
Start Date: ASAP
Assignment End Date: November 30, 2010
Position End Date: November 30, 2010
Compensation: $25 -$29 per hour with full time benefits.
Submission due date and time: August 6, 2010 @ 12:00 NOON
GSE Offers: Competitive pay with full benefit package. Gateway Science and Engineering is EOE.
Instructions for Resume Submittals:
• Candidate must review the Duty Statement and ensure that their resume fulfill the minimum requirements.
• Candidate must ensure resume includes a Summary of Experience.
· At a minimum, the candidate’s professional resume must include the following:
· List of all Educational Achievements
· List of all Professional Licenses or Certificates
· List of Awards Received
· Detailed Employment History with each company or government agency including
® Name & Contact Information of the firm or agency
® Start Date and End Date (Month & Year)
® Positions Held
® List of Projects/Programs Managed including project value, location of assignment, roles and responsibilities and contribution to each project
• Email electronic resumes to my attention to: scastro@gateway-sci-eng.com before August 6, 2010, NOON.
____________________________________________________Current Opportunities______________________________________________
IT HELP DESK TECHNICIAN
Duties:
· Perform user support duties for all technical desktop issues.
· Maintain inventory for hardware and software licenses
· Obtain quotes for purchases of new hardware or software
· Coordinate the technology purchasing process
· Manage network user accounts
· Maintain IT department documentation
· Input help desk tickets into Track-It! help desk system
· Perform software and hardware repair and maintenance.
· Train users on software and procedures.
· Inform users of any technical issues which will affect them.
· Install any critical software patches and updates.
Minimum Requirements:
Experience:
Three years experience in help desk support role, including the following:
a. Experience with dealing directly with users and their day to day support issues- this experience should include all level of user technical ability, from novice to expert.
b. Experience with installation and maintenance for Windows 2000/XP, Microsoft Office, Outlook, TCP/IP networking and desktop hardware.
c. Support experience in a Windows 2000/XP network environment.
d. Experience with providing tech support for large organizations.
e. Experienced in technology evaluation and purchasing.
f. Experienced in setting up new hires.
Education:
Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented by courses in computer science.
Preferred Certificates:
· MCP/A+ certifications
· Familiarity with help desk and IT management software preferred